Refund policy
TheThangka.com is committed to deliver your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition in the shortest span of time, we ship through reputed courier agencies (DHL and FedEx). If there is no courier service available in your area, we will ship your items via Government Post Office Express.
How long does it take for an order to arrive?
Orders are dispatched within 48 hours or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 5 to 10 business days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Final delivery time depends on the courier or Government Post Office.
Returns
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +977 984-1637760 or leave us a message at the contact page mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you at no additional cost. Please make sure that the packing is intact when you send us the product back.
Return address:
Rinchenling Thanka Gallery & Art School
Boudha-6, Kathmandu, Nepal
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
